Policies & Legal Info

* Do not allow product to clip between infant carseat and base. Please follow all instructions printed on your carseat for the safety of infants. 

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SHIPPING AND RETURN POLICY

  1. Shipping Rates and Delivery Estimates
  • Domestic Shipping:
    • Standard Shipping: [Rate] (3-7 business days)
    • Expedited Shipping: [Rate] (2-3 business days)
    • Overnight Shipping: [Rate] (1-2 business days)
  1. Processing Time
  • All orders are processed within [1-3] business days. 
  1. Shipping Confirmation and Order Tracking
  • You will receive a shipping confirmation email once your order has shipped, which will include your tracking number. The tracking number will be active within 24 hours.
  1. Shipping Destinations
  • We currently ship to addresses within the United States of America.
    1. Shipping Delays
    • Shipping delays can occasionally occur. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
    1. Customs, Duties, and Taxes
    • Kemelien Poncho is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
    1. Damages
    • Kemelien Poncho is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
      • Please photograph and save all packaging materials and damaged goods before filing a claim.

    RETURN INFO:

    We want you to be completely satisfied with your purchase. If you are not, please review our return policy below:

    1. Eligibility for Returns:
      • Returns are accepted within 30 days of the purchase date.
      • The product must be unused, in its original packaging, and in the same condition as when it was received.
      • Proof of purchase (receipt or order confirmation) is required for all returns.
    2. Non-Returnable Items:
      • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
      • Items returned after 30 days from the purchase date.
    3. Return Process:
      • To initiate a return, please contact our customer service at kemelienponcho@gmail.com with your order details and reason for return.
      • Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on where to send your product.
      • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
    4. Refunds:
      • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
      • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
    5. Exchanges:
      • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at kemelienponcho@gmail.com.
    6. Contact Information:

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    TERMS OF SERVICE

    1. Introduction

    Welcome to Kemelien. These Terms of Service ("Terms") govern your use of our website, www.kemelien.com ("Site"), and the purchase of our product. By accessing our Site and purchasing our product, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or purchase our product.

    1. Use of Our Site
    • Eligibility: You must be at least 18 years old to use our Site and purchase our product.
    • Account: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
    1. Product Purchase
    • Product Description: We strive to provide accurate descriptions of our product. However, we do not warrant that the product descriptions are complete, reliable, current, or error-free.
    • Pricing: All prices are listed in [Currency] and are subject to change without notice. The price you will pay is the price displayed on our Site at the time you place your order.
    • Payment: We accept various forms of payment as listed on our Site. By providing payment information, you represent and warrant that you are authorized to use the payment method.
    1. Shipping and Delivery
    • Shipping: We will ship the product to the address you provide. Shipping costs and delivery times will be displayed at checkout. We are not responsible for delays caused by shipping carriers.
    • Risk of Loss: The risk of loss and title for the product passes to you upon our delivery to the carrier.
    1. Returns and Refunds
    • Return Policy: Our return policy is available [here/link]. If you are not satisfied with your purchase, please review our return policy for instructions on how to return your product.
    • Refunds: Refunds will be processed according to our return policy. Refunds are issued to the original payment method.
    1. Intellectual Property
    • Ownership: All content on our Site, including text, graphics, logos, images, and software, is the property of [Your Business Name] or its content suppliers and is protected by intellectual property laws.
    • License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Site for personal, non-commercial purposes. You may not use our content for any other purpose without our express written consent.
    1. Limitation of Liability

    To the fullest extent permitted by law, [Your Business Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Site or product; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Site; (d) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through the Site by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site.

    1. Governing Law

    These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.

    1. Changes to These Terms

    We may update these Terms periodically.  Any changes to the Terms will be updated on this page with the effective date posted. You are advised to review these Terms periodically for any changes.

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    PRIVACY POLICY

    Effective Date: January 1, 2025

    1. Introduction

    Kemelien Poncho ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.kemelien.com, or purchase our products.

    2. Information We Collect

    Personal Information:
    When you make or attempt to make a purchase, we collect:

    • Name
    • Billing and shipping addresses
    • Payment information (e.g., credit card numbers)
    • Email address
    • Phone number

    Non-Personal Information:
    We may also collect non-personal information, such as:

    • Browser type
    • Operating system
    • Referring URLs
    • Activities on our site

    3. How We Use Your Information

    We use your information for the following purposes:

    • Order Fulfillment: To process and fulfill your orders, including sending order confirmations and shipment updates.
    • Customer Communication: To respond to inquiries, provide support, and send marketing communications.
    • Website Improvement: To analyze usage and improve our website and product offerings.
    • Fraud Prevention: To protect against fraudulent activities and other illegal conduct.

    4. How We Share Your Information

    We do not sell or rent your personal information to third parties. However, we may share your information in these circumstances:

    • Service Providers: With third-party providers who perform services on our behalf, such as payment processing, shipping, and email delivery.
    • Legal Requirements: When required by law or in response to valid requests from public authorities (e.g., courts or government agencies).

    5. Data Security

    We take reasonable measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

    6. Your Rights

    You have the right to:

    • Access the personal information we hold about you.
    • Request corrections or updates to your personal information.
    • Request deletion of your personal information, subject to legal exceptions.
    • Opt out of marketing communications.

    To exercise your rights, please contact us at kemelienponcho@gmail.com.

    7. Cookies and Tracking Technologies

    We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings, but doing so may limit certain features of our site.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy regularly.

    9. Contact Us

    If you have questions about this Privacy Policy, please contact us:

    Canvi Products, LLC
    DBA Kemelien Poncho
    11321 N 2000 E
    Richmond, UT 84333
    Email: kemelienponcho@gmail.com